Return & Exchange
We stand by our products and offer a 14 day money-back guarantee.
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receiving your order.
To be eligible for returns,
Products must be in their unused condition with the original packing. We do not accept a returned item that has been worn, used, damaged, or altered in any way.
Items with non-returnable marks and free gifts cannot be returned.
We do not accept returned items that have been sent back without proper return requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Once the returned merchandise is received your money will be refunded back to you. Country Hide cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Country Hide. This includes any customs taxes, GST, SST or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
HOW DO I RETURN MY ITEMS?
You have up to 7 days to start your return from the moment you receive the item. Please include the original packaging with your return.
Items from different orders cannot be returned within the same package.
Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN
Step 1. CONTACT US
Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
Step 2. GET RETURN INSTRUCTION
Professional suggestions will be offered. And our service team will provide you return address with the detailed instructions.
Step 3. RETURN THE GOODS
Put the item(s) in the original packaging and send it according to the return instruction.
Step 4. REFUND OR EXCHANGE
Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact us. Our customer service representatives will provide you with the return address base on your order details within 24 hours.
Please note that refunds will be applied to the form of original payment method used to make the order.
You will receive your refund within 24 hours after we have received your item.