Customer Care

Customer Care / For any questions regarding your order, shipment, invoice, or returns and refunds, please contact


All items are subject to availability and payment verification. You will receive a shipping confirmation once your order is shipped. From your location you can pay with Visa, Mastercard, Maestro, AMEX, Discover.


We ship with the best couriers all over Malaysia. The average delivery time for West Malaysia is 3 - 5 days and East Malaysia is 5 - 7 days. Shipping is always free for orders over RM150.00. Duties are included. If the delivery of a package is refused by the customer and it has to be shipped back to Country Hide, Country Hide will charge the customer with the Shipping Fees (back and fourth from Giftwenty Sdn Bhd) and all the processing fees from our couriers. These costs will be deducted from the refund.


In case an item should not be to your satisfaction or the right colors, you can return it within 14 days. The delivery costs for the return of the Products will be for the Customer’s account; any cost sustained by the Customer for the returns will not be refundable.


We will refund your return after receiving the package and after checking the state of the returned items. Your bank may take a couple of days to deposit these funds, so it is normal to experience a small delay. In case any item arrives damaged, please contact us within 48 hours via email at If we have stock for the same product, after receiving and checking the returned item, we will send you a new one. If we are out of stock, you may choose a refund or a different item. We will make sure to notify you of every step of the return/refund process by email.


Only unworn, undamaged items, with the security tags attached and original packaging intact, can be refunded. Please be careful with the products while trying them on. Please return them in same conditions as You received them.